Mohd Izzairi Yamin
Kuala Lumpur, Malaysia
L3-20(p) (Jalan Dulang, Mines Resort City,), 43300 Seri Kembangan, Selangor
Sunday 28th, December 2014
On November 11, 2014, I contacted Nike Customer Service regarding a pair of Nike Free 3.0V that I purchased for $110 + tax on August 26, 2014. The shoes are incredibly worn and have a hole along the seam. I purchased the shoes for work (wore them on average twenty hours a week), but on November 5, 2014, I had to buy a different pair of work shoes, as the Nike Free 3.0V were too damaged.
The right shoe has a hole along the seam that I can stick three fingers through, and the outside layer of fabric is detaching from the base of the shoe. I filed a claim with a representative, and she assured me that once I mailed them in, my shoes would be examined and I would receive a Nike voucher for the full purchase price. On November 18, 2014 I got an email stating: the issue is a result of rubbing and/or friction, consistent with normal wear and tear. With that, we can't consider this a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher.